Corona FAQ

MINIATUR WUNDERLAND CLOSED until May 19th, 2020

On May 13th we will make a big test internally whether and how the distance rules can be observed. Then we will make the decision, if we will re-open on May 20th.

You can currently only book tickets from June 01st, 2020, but without any risk (cancellation or rebooking are possible). Should we inform you when an exact opening date has been decided? Then please sign up for the newsletter here.

If you have planned a visit before May 20th, we are so sorry. We would have liked to have welcomed you here in Wonderland. Your ticket will of course not expire and we hope that you will visit us very soon after the Corona tower has died down. You can find all information about ticket exchanges and refunds and all other information in our CORONA FAQ

(e-)tickets bought directly at Wunderland

  • I have bought (e-)tickets for a day that is definitely closed. What happens to them?

    If you have bought an (e-)ticket for a day that falls in the time when we are officially closed, you don't need to worry about your tickets, they will not expire, we promise. And you don't have to do anything at all except keeping the tickets. We have already removed the date binding on your tickets and turned your tickets into vouchers valid for an unlimited period of time.

    We would be very happy if you would come back to visit us at some point in the future. Once you have found a new date, you can easily book the tickets for this day again on www.miwula.de/vip to avoid possible waiting times. Of course you can also come to us spontaneously, but then you might have to expect waiting times. Then simply bring your tickets along with you.

    Rebook your tickets
  • I got (e-)tickets for a day shortly after the closing. What happens if the Wunderland remains closed for a longer period?

    You don't have to worry about your tickets, they will not expire, we promise. You don't have to do anything at all for the moment, except to keep the tickets. We will automatically remove the date binding of your tickets and turn your tickets into unlimited vouchers if this should happen.

    We would be very happy if you come back to visit us at some point in the future. Once you have found a new date, you can easily book your tickets for this date again at www.miwula.de/vip to avoid possible waiting times. Of course you can also come to us spontaneously, but then you might have to expect waiting times. Then simply bring your tickets back with you.

    However, you can also rebook your tickets to another day in advance.

    Rebook your tickets or change to idefinite voucher
  • I got tickets for a day when the Wunderland is actually open again, but as a precaution I would like to postpone the date. What can I do?

    No problem at all, you can simply rebook your tickets to a new date at any time before the validity date on www.miwula.de/tausch or turn them into unlimited vouchers which you can later book to a new date.

    This also applies to tickets for our special events.

    Rebook ticket(s)
  • I got tickets for a special event (Wunderland at Night, Culinary Trip around the World or Big Tubs & Small Trains) within the closed period. What happens to my tickets?

    We also remove the date binding on tickets for special events and turn them into unlimited vouchers that you can book again at any time for a new available date. Simply keep the tickets. If you have a new date in mind, you can book them again for a new date at www.miwula.de/vip. As the number of tickets for special events is limited, a rebooking is mandatory in this case.

    Rebook your tickets
  • I have ordered vouchers for a harbour tour, city tour and/or the Hamburg Dungeon in addition to the tickets. What happens with the vouchers?

    The vouchers are not date-bound and can be used at any time, there is no need to do anything, they are valid indefinitely.

  • Can I also give my tickets or vouchers to someone else?

    Of course it is possible, the tickets are not person-related. Just pass on the tickets, also electronically.

  • I would like to cancel my tickets, is that possible?

    We would very much regret this and ask you to consider it. Your tickets will definitely remain valid indefinitely and you can book a new date at any time on www.miwula.de/vip. Let us stick to the old saying: Postponed is not abandoned.

    Should you nevertheless wish to cancel your booking, we will respect this in this situation, even contrary to our terms and conditions. In this case, please simply reply to your confirmation e-mail, then we will have all the data we need. The refund will be made by payment. However, the processing may take some time, as we are currently unable to estimate what will come over us, we are also entering new territory for us.

    This only applies to tickets up to and including May 19th, 2020

    Rebook tickets or change to idefinite vouchers

Tickets from other ticket agencies

If you did not buy your ticket directly from us but from eventim, Hamburg Travel, ameropa, dertour, Tui, Hamburg Tourismus, the Pier 3, GetYourGuide or Hamburg Tourist.info, you don't need to worry, these tickets will not expire either. Here is the information about the individual providers:

  • eventim, Tui or Hamburg Travel

    We will redeem your tickets even after the printed validity date. All you have to do is register your tickets with us. Please fill out the fields in the following form. You will receive an e-mail as confirmation, which you can simply print out and bring along with your tickets.

    Voucher registration
  • Ameropa or Dertour

    We will be happy to redeem your vouchers at a later date. Simply register your voucher in the following form and bring the printed e-mail with the voucher to your later visit.

    Voucher registration
  • Hamburg Tourismus or the Pier 3

    Of course we will redeem your voucher at a later date. Just keep it and bring it with you on your next visit. The vouchers are not date bound.

  • GetYourGuide or Hamburg Tourist.info

    We have removed the date binding on your tickets and set it to "always valid", you can redeem your tickets at any time on any day, just come by and bring the ticket with you.

  • I would like to cancel my tickets/vouchers. Is that possible?

    We have urged all partners to be as accommodating as we are in this situation and refund your tickets. However, since you did not buy the tickets or vouchers from us, you will have to contact your contractual partner. If your contractual partner refuses to do so, please forward the refusal by e-mail to: [email protected], we will then find a solution together with you.

Reservations:

  • I reserved tickets for a date when Wonderland is closed. Do I have to do anything?

    Since you made a free ticket reservation, you don't have to do anything, the reservation simply expires. You can easily reserve for a new date the next time you want to visit us. You have no disadvantages.

  • I have reserved tickets for a date where the Wunderland will probably be open again, but I don't want to keep the date. Do I have to do anything?

    In this case, please cancel your reservation to give other guests the opportunity to visit us. Just click on the cancellation link in your confirmation email and confirm the cancellation, that's it.

Guided tours:

  • I have booked a tour for a day when it is definitely closed. What happens with the booking?

    Since the tour can only be paid locally, you do not need to do anything, the reservation simply expires. You can always book a new tour for a day when we are open again.

  • I have booked a tour for a day when it is likely to be open again, but I do not want to take it. Do I have to do anything?

    If so, please click on the cancellation link in your confirmation email to cancel your booking. That's all there is to it. In this way you give other guests the chance to use these spots.

You can also reach us by phone at +49 40 300 6 800 (Mo-Fr 10am-2pm), but we are currently expecting a lot of calls, so you may not be able to get through directly. To contact us, please use the contact form. As we expect many mails, the processing may take some time, please be patient with us, this is also a new experience for us, but we will do our best.

You would help us a lot, if you have a look first to the FAQ above, if maybe your question is already answered there.

Contact Form

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We will respond to your inquiry as fast as possible, normally within 1-2 business days....

All the Best,

The Miniatur Wunderland Team